Features
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Customization & Control
No-Code Flow Builder
Business users can customize the entire conversation flow logic and chat experience themselves via the portal.
Branding & Persona
Select from a library of voices and tones to match the business's brand identity.
Multilingual Support
The agent can be configured for any major language to serve diverse customer bases.
Flexible Routing
Ability to add multiple phone numbers and assign them to different purposes or flows (e.g., Sales, Support, Spanish-speaking).
Knowledge & Integration
RAG (Website Spidering)
Automatically crawls the business website and uses the text as a knowledge base to answer customer questions accurately (Retrieval Augmented Generation).
Real-Time Calendar Sync:
Direct integration with major calendar/booking platforms for scheduling and appointment management.
Diagnostics & Auditability
Full Conversation Transcript
Transcripts are generated and organized for every call, enabling easy retrieval and analysis. (Crucial for flow adjustments and catching AI misunderstandings).
Full Call Recording
Access to the audio recording of the entire conversation (retained for 1 week for privacy/storage efficiency).
Statistical History & Reporting
Comprehensive dashboard with metrics like containment rate, call duration, and failure modes.