AI Customer Service

24/7 Sales & Support for Your Business

Stop missing calls and keep your customers satisfied around the clock.

Onnet AI delivers instant, intelligent phone support that reduces operational costs, increases efficiency, and turns every incoming call into a potential conversion.

AI Customer Service

Never Miss a Call, Never Wait for an Answer

Our AI Phone Agent is ready to answer 24 hours a day, 7 days a week.

  • Instant Response: Eliminate frustrating wait times. The AI answers immediately and efficiently handles requests, resolving common queries in seconds.
  • Intelligent Routing: The AI understands the customer's intent and can instantly connect them to the right solution, the most relevant product information, or the correct human agent—all without a complicated menu.
  • Reduce Costs: Slash operational expenses by automating routine customer interactions without sacrificing quality.

Expert Knowledge Built on Your Content

The core of our AI agent's power is its comprehensive knowledge base built directly from your existing content. We transform your business information into an expert sales and support system.

Deep Content Ingestion: We scan and process your most critical business documents, allowing the AI to become an expert on your offerings. This includes:

  • Your Website Content
  • Product Catalogs & Manuals
  • Technical PDF Documents
  • Internal FAQs and Knowledge Bases

Expert Product Advice: Trained on this extensive knowledge, the AI acts as an informed advisor, providing detailed information, personalized recommendations, and targeted solutions based on the customer's specific needs.

Intelligent Product Finding and Seamless Follow-Up

Our agent helps customers find the best solution faster using advanced conversational tools:

  • Guided Recommendations: For complex or vague requests, the AI initiates a quick, guided questionnaire (e.g., asking about budget, use case, or required features) to quickly filter your offerings and recommend the single best product.
  • Product Comparison: The AI can quickly articulate the key differences between two products a customer is considering ("Product A vs. Product B") right over the phone, ensuring they make an informed choice.
  • Real-time Inventory & Availability: Through API integration, the AI can check your inventory system to confirm immediate availability and provide accurate delivery timelines during the call, improving customer trust.

Call-to-Action Bridge

Ensure the conversation leads directly to a customer conversion or solution:

  • SMS Follow-Up: If a customer calls from a mobile device and requests product details or a link, the AI automatically sends an SMS containing a direct link to the recommended product page, a quote, or a personalized resource. This bridges the gap between the phone call and your digital sales channel.