AI Automation for 24/7
Sales & Customer Service
AI Platform for Managing All Customer Service & Sales Calls, Fully Integrated with Your Company's Systems and Routines.
Our Services
AI Receptionist
An AI Receptionist is a virtual assistant powered by Artificial Intelligence (AI) and Natural Language Processing (NLP) designed to handle front-office tasks, primarily over the phone, but sometimes through chat or other channels.
AI Booking System
AI Booking System is a software solution that uses artificial intelligence to automate, optimize, and manage the entire scheduling and reservation process.
AI Customer Service
24/7 Sales & Support for Your Business
Onnet Technologies
OnNet Technologies is at the forefront of innovation, specializing in the development of cutting-edge online applications.
Leveraging the latest advancements in web technologies, OnNet delivers robust, scalable, and user-friendly solutions tailored to meet diverse business needs. Our expertise spans cloud computing, AI integration, and mobile app development, ensuring seamless, high-performance user experiences. Committed to excellence and continuous improvement, OnNet Technologies stays ahead of industry trends, providing clients with competitive, future-proof applications. Partner with OnNet to transform your digital presence and drive success through innovative, technology-driven solutions.
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Use Cases and Examples
Healthcare
Clinics, Dental, Specialty
24/7 Patient Access & HIPAA Compliance
Appointment scheduling/rescheduling, prescription refill requests, insurance verification, and triage of urgent calls.
Legal office
Secure 24/7 Client Intake: Capture Every Critical Legal Lead
In today's market, your phone line is your most critical business channel. Customers expect instant answers, and a single missed call or long hold time is an opportunity lost.
Home Services
HVAC, Plumbing, Roofing
Lead Capture & Appointment Booking 24/7
Never missing a potential job, answering FAQs about services/fees, and booking service calls instantly, especially after hours.
Real Estate Agencies
Round-the-Clock Lead Nurturing
Answering questions about property listings (hours, location, features), qualifying potential buyers/sellers, and scheduling viewings.
Hospitality
Restaurants & Hotels
Automated High-Volume Routine Tasks
Handling reservations, answering FAQs (hours, menu, directions), managing waitlists, and providing concierge-style information.
Professional Services
Consulting, Accounting
Streamlined Client Relations & Admin
Qualifying prospects, scheduling introductory meetings, and routing calls to the correct partner or department efficiently.
Customer Experience
We use the latest Generative AI voices that are highly natural, expressive, and low-latency, aiming to be indistinguishable from a human voice.
The system is designed with real-time sentiment analysis. It can either re-route the conversation or, as a fail-safe, immediately offer an escalation to a live human agent.
Transparency is key. The initial greeting is customized to inform callers they are speaking with an Intelligent Voice Agent to set clear expectations.
Yes. The agent is trained on your specific knowledge base, website, and industry-specific FAQs to ensure accuracy with specialized terms and responses.
Business & Cost Impact
The AI is an augmentation tool. It handles repetitive, time-consuming calls (e.g., "What are your hours?"), freeing human staff to focus on complex, high-value, or sensitive interactions.
Our Analytics Dashboard tracks key metrics like Containment Rate (calls handled end-to-end by AI), First Response Latency, and Cost Reduction vs. human salary/overheads.
Technology & Integration
Basic setup takes days, not weeks. Once we integrate your FAQ/website data, the core call flow is functional. Further refinement is done via our Portal simulation tools.
Our platform uses API hooks designed for seamless integration with popular platforms (e.g., Google Calendar, Salesforce, proprietary systems) for scheduling and data capture.
Our Admin Portal gives you direct control over prompts, business hours, and conversation flow logic, allowing for near-instantaneous updates without code changes.
Absolutely. We follow modern multi-tenant security protocols (like isolation and strict access controls) and ensure all call recording and data handling are GDPR/CCPA compliant.